var translations = { "esci": "Exit", "success": "Ok!", "info": "Information!", "error": "Warning!", "continua": "Continue", "reclami": { "success": { "text": "Thank you for contacting us. Your message has been forwarded to the competent office that will respond as soon as possible." }, "info": { "text": "Expired Recaptcha." }, "error": { "text": "The service is currently unavailable, please try again later." } }, "smarriti": { "success": { "text": "Thank you for contacting us. Your message has been forwarded to the competent office that will respond as soon as possible." }, "error": { "text": "The service is currently unavailable, please try again later." } }, "annullamento": { "success": { "text": "Your ticket cancellation request has been sent successfully." }, "info": { "text": "The service is currently unavailable, please try again later." }, "error": { "text": "The service is currently unavailable, please try again later." } }, "eticket":{ "success": { "text": "The ticket you requested is ready to be printed.\nClick OK to continue." }, "info": { "text": "The ticket you have indicated does not exist.\nPlease enter the correct authorization code and booking code." }, "error": { "text": "The service is currently unavailable, please try again later." } }, "assistenza": { "success": { "text": "To access our assistance service, press the LOGIN button" }, "error": { "text": "The service is not available at the moment.\nThe service is available from Monday to Saturday from 08.00 to 20.00." }, "confirmButton": "Log in" }, "newsletter":{ "success": { "text": "Request sent successfully" }, "info": { "text": "This email is already present in the database" }, "error": { "text": "The service is not available at the moment." } }, "mobyclubPaypal":{ "success": { "text": "Operation performed successfully!" }, "error": { "text": "The service is not available at the moment." } }, "mobyclubCard":{ "error": { "text": "The service is not available at the moment." } } }
Home / Customer service / PMR Support / Reduced Mobility

Reduced mobility

Everything you need to know for passengers with disabilities or limited mobility

Assitance to persons with disabilities or with reduced mobility

Regulation  (UE) n. 1177/2010 defines the rights of passengers with disabilities or reduced mobility (PMR) who are guaranteed rights of transport on the same conditions as those applying to all other passengers.
If tickets are purchased on line, the PMR must check the ASSISTANCE box in the LIST OF PASSENGERS section.
If the ticket is purchased through a call centre or travel agency the need for assistance must be communicated directly to the telephone operator or travel agent.
Further information on the procedures to follow can be found at these link

Regulation (UE) n. 1177/2010 (pdf) General conditions art. 17